Question 1

What is Passflat?

Accepted Answer

Passflat is a rental marketplace specializing in lease takeovers in Warsaw. It also features a cost transparency database so you can see real utility costs before signing a lease.

Question 2

Is Passflat free?

Accepted Answer

Yes. Browsing listings, cost reports, and posting listings are free. We offer optional promoted listings for better visibility, starting at 39 PLN.

Question 3

What cities does Passflat operate in?

Accepted Answer

Currently we operate in Warsaw. Expansion to Kraków, Wrocław, and other European cities is on our roadmap.

Question 4

What languages does Passflat support?

Accepted Answer

Passflat is available in Polish, Ukrainian, English, and Russian — reflecting Warsaw's diverse tenant community.

Question 5

What is a lease takeover?

Accepted Answer

A lease takeover is an amendment to a lease agreement where the current tenant transfers their rights and obligations to a new tenant. The terms of the original agreement typically remain unchanged. The landlord must consent to the transfer.

Question 6

Is a lease takeover legal in Poland?

Accepted Answer

Yes. A lease takeover is a standard legal instrument under Polish civil law. It requires consent from three parties: the current tenant, the new tenant, and the landlord.

Question 7

Do I need the landlord's consent?

Accepted Answer

Yes, the landlord must agree. Most landlords consent because they retain a reliable tenant and avoid vacancy — it's in everyone's interest.

Question 8

How do I create a listing?

Accepted Answer

Log in, click "Create Listing" and fill in the address, apartment details, photos, and cost breakdown. Your listing will appear on the map and in search results after publishing.

Question 9

How long does a listing stay active?

Accepted Answer

Listings are active for 60 days. You can renew or close them at any time from your dashboard.

Question 10

Can I promote my listing?

Accepted Answer

Yes. Promoted listings appear at the top of search results for 7, 14, or 30 days. Prices start at 39 PLN.

Question 11

How does the cost database work?

Accepted Answer

Tenants submit anonymous cost reports for their buildings — including rent, admin fee, electricity, gas, heating, water, and internet. Data is aggregated and displayed per building so future tenants can see what they'll actually pay.

Question 12

How do I unlock cost data?

Accepted Answer

You can unlock full access by contributing your own cost report (free, permanent) or by purchasing time-limited access (7, 30, or 90 days). The database is community-powered — contributing helps everyone and keeps it growing.

Question 13

Is my data anonymous?

Accepted Answer

Yes. Cost data is shown in aggregated form (averages, min/max per building), so individual submissions cannot be identified.

Question 14

What costs should I report?

Accepted Answer

Report your monthly rent, admin fee, and utility costs: electricity, gas, heating, water, and internet. The more complete the report, the more useful it is for the community.

Question 15

How do I create an account?

Accepted Answer

Click "Sign up" and register with email or a Google account. You'll receive a confirmation email to verify your address.

Question 16

How do I delete my account?

Accepted Answer

Go to your dashboard settings and use the "Delete Account" option. Your account will be scheduled for deletion with a 30-day grace period during which you can restore it. After that, all listings are removed and personal data is permanently erased in accordance with GDPR.

Question 17

How is my personal data used?

Accepted Answer

We use your data solely to provide the service — managing listings, sending notifications, and displaying anonymized cost reports. We never sell personal data. See our Privacy Policy for details.

Help Center

General

Lease Takeovers

Cost Transparency

Account & Privacy

Your Data & GDPR

Payments & Refunds

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